In theory, giving and receiving feedback is a simple skill that is an essential tool for professionals across all sectors. However, in practice, this is not always the case. Many often find themselves asking these questions: How does one deliver effective feedback to those around you? Moreover, how can you implement the feedback given to…
Benefits of going digital You may have heard of digital transformation, but do you know how going digital can benefit your business? At the center of the digital trend is improving your customer experience. Using digital technologies to better connect with, respond to, and understand your customers’ needs can increase customer satisfaction and build brand…
A guide for communicators who want to become successful storytellers Think of the last story that truly caught your attention. Maybe you couldn’t put down the story and whoops, you realize it’s 3 a.m. Or maybe you were in the middle of watching your favourite Netflix series when Netflix had the audacity to ask, “Are…
